Return Policy

At Flor de Luna, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to make the return, exchange, or damaged item process as smooth as possible. Please review the guidelines below to ensure you have all the information you need.

Return Window

You have 5 days from the date you receive your order to request a return or exchange.

Condition of Items

To be eligible for a return, items must meet the following criteria:

  • Unused and undamaged.

  • Free of stains, odors, or any signs of wear.

  • In their original packaging with all tags still attached.

Alterations

Any alterations made to the item(s) will void the return eligibility.

Return Process

  1. Contact Us: Reach out to us within the 5-day return window to initiate the process.

  2. Approval: Once your return is approved, you will receive a return label.

  3. Ship Back: You must ship the item(s) back within 14 days of receiving the return label.

Return Shipping Costs

Customers are responsible for return shipping costs. These costs will be deducted from your refund once we receive the returned item.

Late Returns

If the item is shipped back after the 14-day period, the return will not be accepted. However, you will receive store credit for the item(s).

Refund Processing

Refunds will be processed within 5-8 business days of receiving the returned item.

Damaged Items

If you receive a damaged item, please contact us within 5 days of receiving your order.

How to Report Damaged Items

Email your order number along with clear pictures of the damage to support@flordeluna.co  and we will assist you with the next steps.

Exchanges

  • We recommend placing a new order if you wish to exchange an item.

  • If you are not in a hurry, you may request an exchange, and we will send out the new item once your return is processed.

  • Please note that exchange availability is subject to stock.

  • If you request an exchange, we will process it and hold your new item for 14 days. If you do not ship your return within this timeframe, the item will be restocked, and you will receive store credit instead.

  • Customers are responsible for return shipping costs. The amount to be collected will be communicated via email by the Flor De Luna team during the exchange process.

Important Notes

  • All pre-tailored purchases are non-returnable.

Thank you for shopping at Flor de Luna! We appreciate your business and are here to assist you with any questions or concerns. Feel free to contact us for further assistance.